Electrical power distribution field services

Services

Eaton’s Electrical Engineering Services and Systems team provides the expertise needed to keep your power system safe, efficient, reliable and up-to-date. Our extensive range of expertise helps businesses make the most of their existing equipment by optimizing performance and extending the lifespan. Our electrical services engineers and technicians diagnose problems, identify ways to improve performance, and transform concepts into flexible, practical solutions that can improve productivity and use of capital.

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Overview Services Resources Support

Expertise with major manufacturers' equipment

Extended warranty with site acceptance testing

24/7/365 emergency support

Core features

Contract and support services provide the maintenance, parts and service needed to get the best performance from your power systems
Available to match specific business needs, Eaton’s service contract offering ensures that all equipment - regardless of manufacturer - is aligned in an integrated maintenance strategy
Eaton’s field services team performs an entire spectrum of services including preventive maintenance, equipment startup and commissioning, site acceptance training and remote monitoring and diagnosis
Emergency service is available 24/7/365 for electrical crisis response
Customer support centers are staffed around-the-clock
An additional one-year warranty is included on any Eaton equipment where Eaton's Electrical Engineering Services and Systems performs the power system studies and startup / commissioning
Extended warranty service agreements are available up to 60 months from the date of shipment

Expertise for every stage of the job

Learn about the variety of services our expert field team offers and our safety program. From startup and commissioning and emergency remote services to switchgear modernization, get to know more about some of the exceptional services our team offers.

The service your skilled technicians provided was exceptional. The knowledge, excellent customer service, and professionalism your technicians provided gave me an overwhelming sense of confidence. I would definitely refer to Eaton for any future power issues I may have.

Project Manager, Multi-national Consumer Goods Manufacturer

Eaton’s service team is on call 24/7 every day of the year, providing unrivaled services ranging from troubleshooting to disaster recovery.

1-800-498-2678

Contact our Remote Services field experts at 1-800-498-2678 anytime day or night for immediate assistance.

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Featured services

Preventive maintenance

It is widely documented that a well-designed, time-based preventive maintenance program can significantly reduce failure rates. Eaton’s predictive diagnostic services relies on the latest technologies to support a long-term predictive/preventive program to optimize equipment and uptime.

Crisis response services

In the wake of a disaster, speed of response is essential, as these events can cause enormous loss of property, production and revenue. With service offices strategically located throughout North America, Eaton can deploy expert crisis management through a team of engineers and technicians within hours of a disaster striking. This immediate action helps organizations return to production quickly and safely.

Switchgear modernization

Eaton’s switchgear modernization product line offers a host of solutions for aging power systems to extend the useful life of electrical power systems. These range from reconditioning to equipment replacement and additions to existing systems that improve reliability and safety.

Site acceptance testing

When constructing or modifying an electrical system, it is critical to verify that it will perform in accordance with the design plans and specifications. Eaton’s site acceptance testing not only ensures the proper functioning of new or upgraded equipment, but provides baseline data for designing predictive maintenance programs.

Remote Services

What is Eaton's Remote Services? Remote Services provides customers support from an electrical field service expert utilizing visual annotation technology, instant subject matter expert collaboration, and in-session sharing from thousands of technical documents and customer drawings. We can help resolve your issues and get your system on-line faster.

Learn how we can help ensure safe, reliable power with our comprehensive portfolio of field services

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Let Eaton be your engineering partner

As organizations increasingly expect their personnel to do more with less, it can be especially challenging to keep systems up-to-date and optimally performing. With Eaton’s embedded engineer services, you gain an in-house expert to supplement your own staff. Engineers can perform a multitude of tasks including drawing creation, field installation, commissioning of devices and project management.

Our engineering services team

Eaton’s engineering services team is dedicated to understanding your business so we can optimize your power system for safety, reliability and efficiency. As one of the largest and most experienced teams in the industry, we offer a comprehensive portfolio of services and solutions tailored for every stage of a power system’s life cycle. Eaton strives to create a zero-incident culture through the implementation of our safety policy including division safety managers and layered risk assessments. Our team has experience with electrical power distribution equipment from all leading manufacturers and stands ready to support you, 24/7, wherever and whenever you need us.

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Interested in joining our team?

If problem solving and working with your hands are among your strongest skills, we want to talk to you! Check out our available careers in field service.

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Specifications

Eaton services maximize your uptime, reliability and safety

Eaton’s extensive range of contract and support services provides a one-stop approach to achieve the very best performance from your power systems. Our comprehensive offering includes:

Start-up and commissioning

Acceptance testing and installation certification
Installation support and supervision
Start-up and training
Ground fault testing
Interconnect confirmation and commissioning
Warranty extension
Utility integration
Ground grid testing

Issue resolution and crisis response

24/7 remote monitoring support
Complex systems troubleshooting
Hundreds of strategically located service engineers
Quick response teams trained field personnel
Crisis response personnel dispatch
Failure prevention and risk reduction
Project management with single point of contact
Crisis responses command center trailers

Preventive maintenance and testing

PM program design and implementation
Expertise to test all low-voltage and medium-voltage distribution and control equipment
Complete scope of testing, evaluation and repair
Thermographic/IR survey
Predictive diagnostic / partial discharge
DC power systems
Monitoring of relaying, metering, HV, MV and LV equipment and transformers
Embedded engineers

Equipment upgrades

Refurbishment and repair capabilities
Relay technology upgrades
Full front-panel upgrades
Circuit protection device replacements
Arc-flash safety equipment upgrades
Transformer oil processing and repairs
Short/long-term maintenance contracts

Eaton’s service team is on call 24/7 every day of the year, providing unrivaled services ranging from troubleshooting to disaster recovery.

1-800-498-2678

Transmission and distribution field services

Power capacitor installation

(PDF 98 KB)

This document reviews Eaton's power capacitor installation service offering.
Transformer installation

(PDF 115 KB)

This document reviews Eaton's transformer installation service offering.
Underground switchgear installation

(PDF 96 KB)

This document reviews Eaton's underground switchgear installation service offering.

Voltage regulator installation

(PDF 120 KB)

This document reviews Eaton's voltage regulator installation service offering.
Class 1 reconditioning

(PDF 2 MB)

This document provides information, examples, benefits, applications and descriptions to recondition vintage low- and medium-voltage air circuit breakers.

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Extend equipment life

Eaton’s Switchgear modernization product line offers a host of solutions for aging power systems to extend the useful life of electrical power systems. These range from reconditioning to equipment replacement and additions to existing systems that improve reliability and safety.

Switchgear modernization services

Crisis response when you need it most

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Preventive maintenance services

Switchgear testing
Relay testing
Circuit breaker testing
Transformer oil sampling and testing
Cable testing
Ground testing
IR / Thermography scans
Test to NETA, NEMA, or other standards
Repairs completed – not just red-tagged
Trained to test all manufacturers

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Phone support:

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Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.